ICP backs our Vision technology management system with  ISO 9001:2015 certified facilities for configuration and integration. ISO certification ensures the highest standards of consistency, reliability, and quality control.  

In addition, we provide end-to-end technical support, including installation and maintenance services on a national basis for multi-vendor PCs, servers, workstations, mobile devices, software, and peripherals. We employ an extensive staff of A+ Certified technical specialists and network engineers within the Greater New York tri-state area, combined with hundreds of allied points of service throughout the United States. 

Our support capabilities include:

  • Deployment management
  • Product installations
  • Product install-moves-adds-changes
  • Network installations and upgrades
  • Specialized mobile user support
  • Central point of contact for call capture and national dispatch 
  • Service level agreements (consistent with OEM warranty repair standards or customized to client requirements)
  • Warranty (and non-warranty) hardware repair and maintenance
  • Recycle, disposal, and re-deployment services 
  • Ad-hoc and dedicated on-site technical resources for short and long term project

ICP delivers new levels of technology performance and cost control as an integral part of our lifecycle management process.