Deskside Support Services
Deskside Support Services
When it comes to your hardware, the ability to manage each product proactively over its lifecycle is critical. Without a process in place that begins with procurement and monitors, reports, and feeds maintenance and other information to you at appropriate times, your IT department will spend most of its time on upkeep, rather than on strategic initiatives that drive greater efficiencies and profitability.
This is why ICP offers Deskside Support Services, a complete array of product management lifecycle support services focused on lowering costs and increasing efficiency. With more than 20 years of experience in systems integration, we deliver a unique combination of system expertise and customer service that facilitates smoother system rollouts, more reliable IMACS (installs, moves, adds, changes), highly professional maintenance, and even hardware retirement and disposal.
Our Deskside Support Services provide the bandwidth and reliability you need to see significant ROI improvement — from product deployment to system refresh. Some of our services include:
- Help Desk and Dispatch Support Center
- Deployment and Rollouts
- IMACS (Installs, Moves, Adds, Changes)
- Hardware Maintenance/Warranty Management
- Laptops, Mobile Systems, and PDA
- Retirement and Disposal
For more information on our Deskside Support Services, contact us.
VisionVision, ICP’s complete technology management system, offers proven, cradle-to-grave supply chain, procurement, and asset management practices and aligns them with strategic organizational objectives.
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Digital Video SurveillanceICP’s Digital Video Surveillance solutions enable you to view, monitor, digitally record, and archive footage — anytime, from anywhere.
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SmartSwapICP’s SmartSwap Program grows as your mobile population grows — providing total resolution services for any piece of hardware in your organization within 24 hours.
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