SmartSwap™ Managed Services
Having embraced the idea of a mobile workforce, most organizations today recognize that technology is breaking down geographic barriers that used to tether employees to a single location. According to IDC, the global mobile worker population will increase to more than 1.19 billion in 2013, with the United States leading the charge with 119.7 million people — more than 75 percent of the workforce — working remotely.
Although productivity and efficiencies may benefit from a virtual workforce, the arrangement can quickly drain resources if the correct IT support structure is not in place.
These are just a few of the questions your organization should ask as you roll out your mobile strategy:
- Can your IT department support geographically dispersed systems and people, such as a traveling sales force, remote users, home users, students, or field agents?
- How do you measure lost productivity when a mobile user is not operational?
- Can you protect hardware and software assets from theft and data leakage?
- What is the total cost of ownership to support your remote assets?
To help you answer these questions, ICP created SmartSwap Managed Services, a comprehensive solution that provides a single point of contact to support every stage of the mobile technology lifecycle. If something happens to any remote device — whether it’s broken, lost, stolen, or needs to be retired — we provide 24-hour problem resolution anywhere in the United States.
Additionally, you gain real-time, online access to all asset information through Vision, our complete technology management system. Our program delivers the most reliable mobile management and fastest mobile support available today, while reducing cost and providing a substantial ROI.
For more information on our SmartSwap Managed Services, contact us.